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Snapfish Snafu

Tuesday, 7 December 2010

In my never-ending quest to find just the right gift for loved ones, I recently placed an order with Snapfish for what I believe is the perfect gift for this particular person.

When it arrived, I eagerly ripped open the package, not realizing that Beernut was standing right behind me. Until I heard,

Who are they?

Who are they, indeed!

Fortunately, Snapfish is sending out a replacement forthwith. Though the outsourced Customer Service representative was unable to tell me how this happened. When I told her that I had received an item that didn’t belong to me, she replied, “have you received it yet?”

Uh…how else did she suppose I knew that the item didn’t belong to me??


And in other news, a heart-felt mazal tov to the Ima, who was safely delivered of a son at 8:11am. A wonderful way to welcome the new month of Tevet. May he bring much light to our world.

6 Comments leave one →
  1. Wednesday, 8 December 2010 10:55 am

    Hello Sarah,

    My name is Sara and I work for Customer Support at the Coporate Headquarters. I am really sorry to hear about this issue and would like to make sure that you received the product our customer support agent had sent to you.

    Privacy is also a really big concern for us, so I would like to get some information about the order you received so that I can not only alert the customer, but also speak directly with our shipper and see how this could have happened.

    My direct email is

    Thank you very much.


  2. Wednesday, 8 December 2010 12:08 pm

    This is my first time at your blog but love it so far! I have a design blog, but I’m new to the Jewish blogosphere. I also got some random photos once from an old ladies’ tea party–so random!

    • Frume Sarah permalink*
      Sunday, 12 December 2010 8:49 am

      Thanks for stopping by AND taking the time to say hello. Your blog is amazing!!!

  3. Phyllis permalink
    Wednesday, 8 December 2010 1:30 pm

    I had that happen once from shutter fly – the other person’s order got tucked in with mine, envelope and all. So I ended up mailing it to her!

    Thanks for all the love….he is resting on me as I type 🙂

    • Frume Sarah permalink*
      Sunday, 12 December 2010 8:50 am

      At least you could get the order to the right person. Snapfish told me to throw away the order. Which I haven’t don’t because it just feels weird.

      Kiss the baby for me 😉


  1. Snapfish Snafu — The Resolution « Frume Sarah's World

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